Job Description

Job Description

Job Description

Part-Time Retail Assistant – Saturdays

Love bikes? Love helping people? Looking for a regular Saturday role?

BikesOnline is opening its first permanent retail showroom in  San Clemente , and we’re looking for an enthusiastic Part-Time Retail Assistant to join us for one shift every Saturday .

This is a great opportunity for someone with strong bicycle knowledge who enjoys sales, helping customers and creating memorable in-store experiences.

What You’ll Do

Reporting to the Sales Supervisor, you’ll help deliver an engaging and welcoming showroom experience every Saturday. Your responsibilities will include:

Showroom Sales & Customer Experience

• Welcome and engage customers with a warm, helpful and energetic approach.
• Understand customers’ needs and help them choose the right bike.
• Confidently explain bike specifications, features and comparisons.
• Deliver engaging product demonstrations and support customers with test rides.
• Recommend relevant parts and accessories to complement bike purchases.
• Provide basic bike fit guidance and adjustments, referring more complex needs to a qualified specialist.
• Build positive customer relationships that encourage repeat business, referrals and online reviews.
• Process showroom sales, payments, exchanges and returns through Shopify POS.
• Pick showroom orders from the warehouse using our ScanForce handheld system when required.

Outbound Sales & Customer Follow-Up

During quieter periods in the showroom, you may also:

• Contact Southern California customers who have abandoned an online cart and invite them to visit the showroom for a test ride.
• Follow up with previous customers to encourage repeat purchases.
• Coordinate showroom collection times for Click & Pick orders.
• Contact customers who have scheduled a Fit Expert consultation.
• Help customers understand our 30-day in-home fitting process when their preferred bike is unavailable for a local demonstration.

Showroom Operations

• Keep the showroom clean, safe, well stocked and presented to a high standard.
• Assist with opening and closing procedures.
• Monitor showroom stock and coordinate replenishment with the warehouse team.
• Help maintain accurate stock records.
• Provide feedback on customer trends, sales opportunities and stock requirements.
• Work with our Sales, Customer Service and Warranty teams to deliver a consistent customer experience.
• Complete other reasonable duties as required by the Sales Supervisor.

About You

You’ll be someone who:

• Has strong bicycle knowledge and genuinely enjoys talking about bikes.
• Loves helping people and creating memorable customer experiences.
• Has experience in retail sales or customer-facing hospitality.
• Builds rapport quickly and communicates confidently.
• Enjoys working towards sales goals.
• Is organised, proactive and comfortable taking ownership.
• Can work independently and use quieter periods productively.
• Is comfortable following up with customers by phone and email.
• Is reliably available to work every Saturday.

Previous bicycle industry experience is highly regarded but not essential. However, you must be comfortable discussing bike types, components, parts and accessories with customers.

Schedule and Compensation

• Part-time position
• One shift every Saturday
• $25.50 per hour

What We Believe In

Our company values are integral to our culture and success. We’re looking for someone whose behaviours and actions reflect our values:

• Delight the Customer
• Focus on the Process
• Take Responsibility
• Learn, Grow and Develop
• One Team Together

Why You’ll Love Working Here

At BikesOnline, you’ll become part of a close-knit team while contributing to a dynamic and rapidly growing industry.

You’ll have the opportunity to help shape the customer experience within our first permanent retail showroom and build meaningful connections with Southern California’s cycling community.

We value different perspectives, invest in our people and encourage everyone to be inquisitive, contribute ideas and be themselves.

How to Apply

Please submit:

• Your resume
• A cover letter explaining your interest in BikesOnline and the Saturday position
• Confirmation that you are regularly available to work Saturdays

To be considered, you must:

• Have authorization to work in the United States.
• Be reliably available to work Saturdays.
• Have strong bicycle knowledge and be comfortable discussing bike types, components, parts and accessories.
• Have retail sales experience or a strong background in customer-facing hospitality.

BikesOnline is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, veteran status or any other characteristic protected by applicable law.

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